Refund Policy

This policy outlines how cancellations and refunds work for Hoor Academy assessments, free trials and paid learning packages. Free assessment and free trial requests do not require payment.

Free Assessments & Trials

Booking a free assessment or trial is complimentary. If you need to reschedule, please notify us as early as possible so we can offer the slot to another family.

Paid Packages

When you purchase a package, the confirmation message or invoice will state the fee, session count and validity period. Refund eligibility depends on whether sessions have started and the notice you provide:

• Before classes begin: Unused packages cancelled in writing before the first confirmed session may be refunded minus any non-refundable processing fees disclosed at purchase.
• After classes begin: Unused prepaid sessions may be reviewed for credit or partial refund at our discretion, based on notice given and teacher scheduling commitments.
• Missed sessions: Sessions missed without agreed notice are generally non-refundable; make-up options may be offered when capacity allows.

How to Request

Email info@hooracademy.org with your booking details and reason. We aim to respond within a reasonable business period.

Changes

We may update this policy; the version on this page applies to new purchases after the update date.